Frequently Asked Questions

Do you provide International delivery?


Yes, we ship internationally.




How do I return an item?


All sales are final. No returns.




What is your returns policy?


All sales are final. NO REFUNDS OR EXCHANGES!
If you need an adjustment in size, email us at monkeysueinc@gmail.com. If your product is damaged upon arrival or breaks within the first 7 days, we will replace it at no cost. Items must be in its original condition. Damaged items must be sent back to us with all stones/charms present before we approve a replacement piece. Shipping charges are non-refundable and the customers responsibility. Products should be sent back in its original box with receipt, padding or envelope with padded protection. Send us an email for more information about our policy.




How do I track my order?


You will be provided with a UPS tracking number once your order is shipped.




How do I care for Monkey Sue Jewelry?


All products are handmade and all stones are natural and fragile. You should not wear your Monkey Sue jewelry in the shower, the gym, or in pools. Exposure to various soaps and chemicals will result in stones becoming tarnished and dull. Your Monkey Sue jewelry should be stored in a dry & cool place away from other jewelry. Try not to let others touch the jewelry as the oil from their hands will stay on the product. Finally, your Monkey Sue should be put on last. This prevents any contact with makeup, lotions, and perfumes.




What are your delivery options?


We have many shipping options to offer within the United States. - USPS Priority: 2 to 5 days - Standard: 3 to 7 days - UPS: 2 to 5 days - FedEx Ground: 2 to 6 days International USPS First Class International: 14 - 30 business days




What forms of payment fo you accept?


We accept: PayPal MasterCard Visa American Express




Can I receive a refund for a item that was stolen?


Unfortunately, we are not responsible for lost or stolen items. Once orders leave our warehouse, the packages are in the care of the postal service. Customers are required to follow up the courier directly for more information or how to submit a claim.





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